What do I do if the 80A03 does not recognize my P7380 probes (the LED stays red)?

Question:

What do I do if the 80A03 does not recognize my P7380 probes (the LED stays red)?

Answer:

If the firmware version (listed on the back of the 80A03) is v1.0, then the 80A03 needs a firmware upgrade. With the latest firmware v2.3, the 80A03 will recognize all P7000-series probes available at the time.

The firmware upgrade is not customer-installable. The 80A03 must be upgraded at a Tektronix Service Center. To locate the service center near you, please refer to our website at http://www.tek.com/home/contact/.

The serial number range of 80A03’s that need this firmware upgrade is B010100 to B010157. Units above SN B010158 were shipped with firmware version v1.2 which recognizes the P7380 and current version is v2.3.

This FAQ Applies to:

Product Series: DSA8300

Product: CSA8000B, CSA8000, TDS8000, TDS8000B, CSA8200, TDS8200, DSA8200, DSA8300

FAQ ID : 64491

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